As part of the bill on purchasing power, adopted this Friday, July 22 by the National Assembly, the deputies voted for a measure to facilitate the termination of contracts and subscriptions.
This is a measure that should relieve all French people. According to an Ipsos survey published in 2021, 40% of them pay for a subscription that they do not use. The administrative procedures for unsubscribing are sometimes illegible, complicated or simply missing. Caught in this administrative trap, consumers end up throwing in the towel despite the sometimes colossal loss of money.
These procedures are complicated by operators or companies for a specific purpose: “Because a subscriber, during the first months, or even the first years of his contract, costs money to the company which provides him with the service or the product” explained on CNEWS the journalist Jean-Baptiste Giraud.
THE TEXT OF LAW IN APPLICATION FROM 2023
The government therefore wanted to offer the French a tool to facilitate the termination of a contract or subscription. In doing so, MPs passed unanimously and along with the Purchasing Power Bill, the ‘Three-Click Termination’.
Included in articles 7, 8 and 9 of the bill, this measure will oblige professionals who offer subscriptions and contracts to set up an easy and direct termination mechanism.
The termination of online subscriptions in 3 clicks has just been voted unanimously by the National Assembly within the framework of the purchasing power law. The French will now have the possibility of changing subscriptions much more easily. It’s the power of choice pic.twitter.com/r3eb2GJyKZ
— Olivia Gregoire (@oliviagregoire) July 21, 2022
The article will be effective from the beginning of 2023 and will concern everyday contracts, such as telephone, Internet, gas, electricity or magazine subscriptions.
In the text, Article 7 should make it possible “to easily terminate a contract concluded electronically so as not to keep” the consumer “captive of an economic operator”. Article 8 indicates that “the termination of an insurance contract should be as easy as the subscription”.
Whether it is a “cancellation” button displayed in bulk on the operator’s site or application, or any other clear and legible device, companies offering subscriptions will be required to offer this option. from now on.